Customer Agreement

Premium Fuel Mobile Detailing seeks to provide the best-detailing service experience. We want to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find the policies listed below helpful and informative in explaining the extent of our auto detailing services.

We are currently not a fixed location Detailing Service.

By scheduling any service with Premium Fuel Mobile Detailing, you agree to all terms listed on said agreement.

General

An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle.

If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $75 rescheduling fee.

Please make sure all vehicles that will be leaving are adjusted so we do not have to break down our setup to allow them to move.

We require payment to be made in full on the day of the scheduled service. If the client is not present, they can leave payment in cash or check or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

We require a 24-hour notice to cancel any booking/detailing service.

We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.

We reserve the right to charge a $150 non-refundable retainer if the customer has canceled and rescheduled multiple times.

We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work.

We reserve the right to alter a booking or move a booking because of weather conditions and or equipment failure without penalty to the company.

Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances. We will contact you on the day of the appointment if we are running late or ahead of schedule.

We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.

We reserve the right to amend any price during the detailing should it differ from the original price.

When it comes to windows, we try to be our best. From time to time and depending on temperature, windows may have streaks. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause.

We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

We respect your time and personal property. We will be courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.

We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered.

For your safety, please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle, please get our attention from a distance. We try to pay attention to our surroundings.

Certain driveway materials can easily discolor due to the brake dust, dirt, grime, and other containments removed from the vehicle during the cleaning process. As a result, we will NOT be held responsible for any discoloration.

We recommend our Premium Wash + Wax and Supreme Interior detailing services at least once a year if not more, to keep your vehicle looking its best.

If you choose to have your vehicle maintained by us every 1-2 months, and for some reason due to either the weather or your schedule, your vehicle’s maintenance detail has not been performed and has passed the 6-month mark, we must start over with our Premium Wash + Wax and Supreme Interior detail to reset the detail maintenance program.

Interior Details

Please remove all personal belongings, money, and other significant items from your vehicle(s) before any detail.

If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to the client's private personal belongings.

Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle, we will do our best to clean around the car seat but can’t promise your total satisfaction.

Pet hair and sand tend to be difficult items to remove from a vehicle with vacuuming. As such, complete removal of either element is not guaranteed. However, on most occasions, we have successfully removed visual traces of both elements.

A minimum 10% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not be completely cleaned up as expected. Some stains are permanent. We may consult with you about what can and cannot be done regarding your vehicle's interior.

Odors cannot be removed by cleaning alone.

We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and make-up that cleaning may result in these buttons and knobs losing their markings.

The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

We do not dress or coat the plastic rubber floor mats since it may cause a slip hazard. If you request that we dress these, you accept all liability.

Exterior Details

We will only clean engine bays and sunroof/moonroofs upon request. Please note that additional charges will apply.

We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.

We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for some time. This generally results in a deep chemical mark on the paintwork that may need additional work to remove safely. In some cases, the chemical marks cannot be removed without comprising the clearcoat.

Exterior black or grey, textured, or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color.

We do not dress or coat the plastic running boards on trucks and SUVs since it may cause a slip hazard. If you request that we dress these, you accept all liability.

Any wax, sealant, or coating not cared for properly will not last its intended durability length. We recommend safe hand washing.